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BidPlus Program
Problem Report - Last Updated...11/19/08
We provide this report as a service
to let you know what problems in the program that we are aware
of. There is no need to report any problems that are already on
this list. They will be addressed as time and logistics permit.
Several items already have a solution that we have provided for
you here.
Millennium upgrade to version 9.0.0.0 Service Pack 6 was posted on 9/22/07. Please be sure that you have
updated to the latest version before reporting any problems.
The update can be accomplished
by going to the download page on our web site and downloading
and overwriting your current version. The download page is found
at http://www.bidplus.com/download.htm. You can also click on the Options menu, and then choose
Updage BidPlus Millennium. Once on the page is displayed, click
on the link at the bottom of that page.
Sun JRE News
The
Sun JRE is only required of those folks that will be accessing
Unimatic or Apollo without using one of the third party software,
such as BidPlus. Once you have the JRE downloaded, you can go
to http://airline.compuserve.com/ual/launch_mb2.asp
and access Unimatic through IE without having to open the AOL
software at all. Or, if you will be using the AOL software, then
you still need to download the JRE. But if you are using BidPlus,
the JRE is not required. And if you do download it, it has no
effect on the performance of the BidPlus connection, positive
or negative. That's because the way that that particular URL connects
is different then the way that the third party software are required
to connect .
The following
items are discussed below:
Vista
- Unable To Create Encryption Key
AOL/Unimatic
Sign-on Takes You To AOL Page
Internet Explorer Script Error
Unable To Create
Terminal Window
Connection Problems
New Vacation
Rules
Trouble
Downloading A Service Pack?
Server Date
Error 080389
Apollo
Plus Listing Trouble On Certain Segments
Unexpected
file Format
Unable
to Create AMm_Client
Windows XP File
Download Problem
BLDNOT Problem
Notification
1)
Vista Operating System Error
- If you are Vista user and you are receiving an error that reads
" Unable to create Encryption Key",
please do the following:
From the desktop, right-click
the BP2K icon and select Properties. Select the "Compatibility"
tab, and at the bottom you'll see a setting for "Privilege
Level". Check "Run As Administrator" then click
"Apply" and "OK". That's it.
2)
AOL Connection - If your attempt to access Unimatic/Upload your
bids is getting hijacked to the AOL home page, please read the
following:
AOL
Connection – Whatever tweaking that AOL did to
cause this problem, the result is that it is having an affect
on IE6, depending on the version of IE6 that you have installed.
The short fix is to upgrade to IE7. IE7 users are reporting that
once the program stops on the AOL screen name screen, just clicking
the Login button will allow the script to continue. For those
that insist on sticking with IE6, for some of you, when you arrive
at the AOL screen name screen and you click the Login button,
you are taken to an AOL web page. At that point, users are reporting
that if they click the Terminal button again, they are able to
get things going. But as you can see, there are different behaviors
depending on the version of the IE Browser that you are using.
These different behaviors apply to both BidPlus and non-BidPlus
users. And because of the inconsistent behaviors, it is difficult
to design a fix because the fix needs to be based on something
stable on AOL’s end.
2)
Internet Explorer Script
Error - If you are receiving an error that reads " Internet
Explorer Script error, an error has occurred in the script of
this page, Line169
URl: https://myscreenname.aol.com/_crq/logon/logon.psp?",
then you need to ensure that you have downloaded Internet Explorer
Service Pack 2.
To download IE Service Pack
2, please click here.
This is for Internet Explorer Script Errors. To check and see
which Service Pack that you have installed, open your Internet
Explorer. Then click on the Help menu, and then click About Internet
Explorer. You will see your currently installed version there.
(top)
3) "Unable To Create
Terminal Window" Error Message - There is some older
technology, called JVM (Java Virtual Machine....which is different
then JRE, Java Runtime Environment, which is required to access
Unimatic through the AOL software. The JVM must be installed in
order for you to access the Terminal functions through BidPlus.
To install (Service Pack 19
and up), first click on the Terminal button at the top right.
Then click on the Options menu, and then choose Install JVM.
(top)
4)
" For information on addressing connection problems, click
here. (top)
5)
The New Vacation Rules - For Details, click here.
(top)
6)
Trouble Downloading A Service Pack - For details,click
, here.
(top)
7)
Server Date Error 080389. For details,
click here.
(top)
8)
Apollo
Plus Listing Trouble On Certain Segments - We have received
a few reports pointing out that you are not able to list F/C on
certain segments (for example: LAX/JFK on some days).
It was recently pointed out
to us (by one of our great users!) that on certain segments,
you must enter a 'P' (Premium) instead of 'F'. The software is
currently programmed to enter F, C, or Y as appropriate. To add
this additional desinator would require some programming and a
new Service Pack, so it's hard to say how soon that might be.
In order to use Apollo Plus to list for that flight, you will have
to use the next cabin designator down (either C or Y). If you
want to list for F/C on that flight, then you will need to call
reservations. We apologize for any inconvenience.(top)
9) Unexpected File
Format - he problem has to do with your communications document.
Addressing the problem is easy to do. For details, please click
here.
(top)
10)
Unable To Create AMm_Client - If you
are receiving the error message "Unable to create AMm_Client",
please click here.
(top)
11)
Win XP File Download Problem - There
are reports from some XP users about the inability to download
any of the Service Pack updates, or their bid packages. The general
error message that is displayed says: "Unable to perform connectivity
check". The problem appears to be specific to Hewlett Packard
computers.
We have traced the problem to a piece of
software that comes shipped with the computer. It's called ZERO FREEDOM. It is in a folder
called ZERO KNOWLEDGE on the C:\ drive.
The problem can been addressed by removing
this software through the Add/Remove Programs. (top)
12)
BLDNOT 24 Enote Send Max - The BLDNOT feature will currently
only allow you to send up to 24 e-notes at a time from the address
book in Unimatic Plus. (top)
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