BidPlus Program Problem Report - Last Updated...12/29/10

We provide this report as a service to let you know what problems in the program that we are aware of. There is no need to report any problems that are already on this list. They will be addressed as time and logistics permit. Several items already have a solution that we have provided for you here. 

UAL Reported Problems: None

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The following items are discussed below:

Vista & Windows 7- Unable To Create Encryption Key
Internet Explorer Script Error
Unable To Create Terminal Window
Connection Problems
Vacation Rules
Trouble Downloading A Service Pack?
Unsupported Browser
Apollo Plus Listing Trouble On Certain Segments
Unexpected file Format
Unable to Create AMm_Client
Windows XP File Download Problem
BLDNOT Problem Notification

1) Vista & Windows 7 Operating System Error - If you are Vista or Windows 7 user and you are receiving an error that reads " Unable to create Encryption Key", please do the following:

From the desktop, right-click the BP2K icon and select Properties. Select the "Compatibility" tab, and at the bottom you'll see a setting for "Privilege Level". Check "Run As Administrator" then click "Apply" and "OK". That's it.

2) Internet Explorer Script Error - If you are receiving an error that reads " Internet Explorer Script error, an error has occurred in the script of this page, Line169
URl: https://myscreenname.aol.com/_crq/logon/logon.psp?", then you need to ensure that you have downloaded Internet Explorer Service Pack 2.

To download IE Service Pack 2, please click here.

This is for Internet Explorer Script Errors. To check and see which Service Pack that you have installed, open your Internet Explorer. Then click on the Help menu, and then click About Internet Explorer. You will see your currently installed version there. (top)

3) "Unable To Create Terminal Window" Error Message - There is some older technology, called JVM (Java Virtual Machine....which is different then JRE, Java Runtime Environment, which is required to access Unimatic. The JVM must be installed in order for you to access the Terminal functions through BidPlus.(top)

To install, first click on the Terminal button at the top right. Then click on the Options menu, and then choose Install JVM. (top)

4) " For information on addressing connection problems, click here. (top)

5) The Vacation Rules - For Details, click here. (top)

6) Trouble Downloading A Service Pack - For details,click , here. (top)

7) Unsupported Browser or Bad Browser Message - . BidPlus requires that Internet Explorer (IE) be installed and designated as your default browser. To check, open up IE. Now click on the Tools menu and then choose Internet Options. Next, click on the Programs tab. You should see either a check box, or a button where you can indicate that you want IE to be your default browser. Please make sure that it is done, and then you should be able to continue. (top)

8) Apollo Plus Listing Trouble On Certain Segments - We have received a few reports pointing out that you are not able to list F/C on certain segments (for example: LAX/JFK on some days).

It was recently pointed out to us (by one of our great users!) that on certain segments, you must enter a 'P' (Premium) instead of 'F'. The software is currently programmed to enter F, C, or Y as appropriate. To add this additional desinator would require some programming and a new Service Pack, so it's hard to say how soon that might be.

In order to use Apollo Plus to list for that flight, you will have to use the next cabin designator down (either C or Y). If you want to list for F/C on that flight, then you will need to call reservations. We apologize for any inconvenience.(top)

9) Unexpected File Format - he problem has to do with your communications document. Addressing the problem is easy to do. For details, please click here.    (top)

10) Unable To Create AMm_Client - If you are receiving the error message "Unable to create AMm_Client", please click here.   (top)

11) Win XP File Download Problem - There are reports from some XP users about the inability to download any of the Service Pack updates, or their bid packages. The general error message that is displayed says: "Unable to perform connectivity check". The problem appears to be specific to Hewlett Packard computers.

We have traced the problem to a piece of software that comes shipped with the computer. It's called ZERO FREEDOM. It is in a folder called ZERO KNOWLEDGE on the C:\ drive.

The problem can been addressed by removing this software through the Add/Remove Programs.   (top)

12) BLDNOT 24 Enote Send Max - The BLDNOT feature will currently only allow you to send up to 24 e-notes at a time from the address book in Unimatic Plus. (top)