Technical Help
TECHNICAL ASSISTANCE: As with any software or computer program, you will occasionally run into a technical problem. The primary way to contact us is to send an email to support@bidplus.com. Once that email is received by us, a response back to you is automatically generated and sent out within a matter of seconds. That auto-generated response will direct you to a page that will give you the answers to the most commonly asked questions and problem solutions. However, if you continue to experience a problem, you can send a second email to moresupport@bidplus.com. Those emails are read personally and answered several times a day. If we are not able to address your question via email, then we will call you directly using the number that you provided in your profile. MORE TECHNICAL ASSISTANCE: You can also research your answer in our Knowledge Base. Just open the BidPlus software, and then choose Help->Knowledge Base. Or you can visit our home page at www.bidplus.com and click the Knowledge Base link on the left. MACINTOSH ASSISTANCE: If you are experiencing technical difficulties using a Macintosh computer, you can contact our Mac tech, Steven Franco, at 858-344-1315, or you can email him at Sfranco@san.rr.com. Please limit your questions to technical difficulties that pertain to BidPlus only. If you have questions on how to use the program, please refer to the Personal RoadShow video, or send your question to moresupport@bidplus.com. UNIMATIC CONNECTION PROBLEM: The single biggest tech issue that we have to address has to do with your inability to connect to Unimatic. The trouble stems from a small software program called the Java Virtual Machine (JVM). It is required by UAL and AOL, not by BidPlus. However, the version that is required is more than 10 years old and we are the only place that you can get a copy. If you have a new computer that comes with the JVM installed, it does not matter. It will not work. Only the version that we provide will work. If you find that you are having trouble accessing Unimatic, please click on the following link and install (or reinstall) your JVM: http://www.bidplus.com/msjavx86.exe. It is recommended that you re-boot your computer once the installation is complete.
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