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Getting
Help
BidPlus Millennium has provided you with a variety of in
depth, detailed, highly organized, and very accessable help
resources. Additional help can be found online in our
knowledgebase.
BidPlus Bidding Tutorial (Top) -
This feature is accessed by clicking on the Help menu at the top,
and then by choosing the "Bidding Tutorial" menu item.
There is also an online
video tutorial that can be accessed by
clicking here.
The
Tutorial is designed to give you specific hands on knowledge of the
bidding process. It is designed specifically for you to have the
included Sample bid package displayed on the screen, while the
tutorial itself is printed out and sitting next to the computer
on your desk. When followed properly, you will be directed
"step by step" through an entire bidding session from beginning to
end, including selecting LOFs, reviewing LOFs and IDs, editing,
position bidding, bidding relief, and vacation bidding. You actually
perform each task yourself according to the instructions in the
tutorial. The results of your actions can be verified by comparing
them to the stated results in the Tutorial. Simply printing and
reading the Tutorial will not provide you with the necessary
knowledge because it refers to items in the Sample bid package that
you need to actually see in order to understand.
There is a certain methodology that
should be utilized, at least in the beginning, in order to produce
the desired results. We highly recommend that you take the bidding
Tutorial at least once before attempting to do your "real" bids. The
bid period can be very stressful. But that stress can be compounded
if you decide to try and learn the program while doing your real
bids. Please do not wait until the bid
period to learn.
Additionally, each section of the Tutorial provides you
with a "Quick Start Summary". Some folks need a lot of instruction.
Some folks don't. This way, you have both. The Quick Start Summary
allows you to very quickly read the 1-2-3's about how to
get something done, and then move on. But some folks need to
also understand why something is happening, and how it relates to
something else. For those folks, the full Tutorial comes highly
recommended.
Online
Knowledge Base (Top) - This feature can
be accessed by clicking on the Help menu at the top, and then by
choosing Knowledge Base. It can also be accessed by clicking on
the Getting Help Icon on the very first screen when you open the
program.
Most
of the pages of the Online Knowledge Base reside online on our web
site. This allows us to easily update the information contained
within, and keep the answers as up to date as possible. It is very
rare that a user will have a question that is unique and has never
before been asked. Once a question has been asked and answered, that
answer is added to the knowledge Base. So chances are that the
answer you seek is already available here.
The
topics contained within are very highly organized, and very
accessable. They are also written in a manner that makes your answer
easy to understand. No techno talk. No additional confusion. And as
many terms as possible have been defined for you in the Glossary
that is also provided. The Knowledge Base menu is always available
on the left side of the screen, while the actual topic is displayed
on the right. This makes finding and navigating to your particular
topic a breeze. So now there is no reason to sit frustrated when the
answer you need is probably waiting for you right now!
If
for some reason you do manage to come up with a unique question,
then you will be provided a direct link to us via e-mail at the end
of each section. Please be as detailed as possible about your
problem or concern. The more guessing you make us do about your
situation, your computer setup, your computer knowledge, etc., the
longer it will take to get you the answer you need. If your answer
is already addressed in the Knowledge Base, we will simply direct
you to it.
Trouble Shooting Guide (Top) - The Trouble Shooting Guide is located inside of
the Knowledge Base. Simply click on the Trouble Shooting topic
on the Index on the left side of the screen.
Frequently Asked Questions (FAQs) (Top) - The FAQs are located inside of the Knowledge Base.
Simply click on the Tips-FAQs topic on the Index on the left
side of the screen.
Sending
E-mail (Top) Our
e-mail address is: support@bidplus.com
Your e-mail must contain the following:
1) The exact steps that you have
taken so far to resolve the problem, so we don't end up instructing
you to repeat those steps.
2) If it is a technical question (like a printing problem, or
the program won't open), then please be specific as each problem
is unique. We will need to know if the problem is new, or if
you have made any recent changes to your computer, what your
operating system is (Win XP, Vista, 7, Mac), what kind of printer
you have, etc. The more information you can provide us with
the first time, the less back and forth will be required,
the sooner you will get your answer. Remember, each computer
is different. So please don't make us guess how yours is setup.
If you have failed
to provide us with the information necessary to make a diagnosis,
then you will simply receive back an automated response directing
you to the Knowlege Base. The more specifics that you can provide,
the easier it is to diagnose your problem and get you the answer
you need.
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